Government Service Delivery 2026: AI, Fraud & CIOs in Washington D.C. 2026

Key Points

• Senior US federal government leaders and international government innovators are gathering at Washington D.C.’s Walter E. Washington Convention Center today (June 11, 2026) for Global Government Forum’s Government Service Delivery 2026 conference
• The conference brings together 700+ technology leaders from federal and state sectors, including federal CIOs, senior officials, and international government leaders to share practical insights on public service efficiency
• Core focus areas include technology modernization across all government levels, AI implementation driving better government, data-driven delivery, IT investment prioritization amid constrained budgets, and tackling fraud threats
• Frank J. Bisignano, Commissioner of the U.S. Social Security Administration and CEO of the Internal Revenue Service, will participate in VIP Fireside Chat sessions
• Gregory Barbaccia, Federal Chief Information Officer at the Office of Management and Budget, will deliver the Keynote Address and participate in fireside chats on tech talent in government
• Amy Gleason, Acting Administrator of the U.S. DOGE Service and Strategic Advisor at CMS, will deliver the Opening Keynote at 9:05 AM
• Scott Kupor, Director of the U.S. Office for Personnel Management, will discuss the future of tech talent in government during fireside chats
• Michael Lynch, Deputy Administrator at the U.S. General Services Administration, will lead sessions on implementing AI in government
• The US federal government loses between $233bn and $521bn annually to fraud according to Government Accountability Office estimates, prompting President Donald Trump’s executive order to centralize federal disbursements bureaucracy
• The conference includes an open conference for all public servants on June 11, with the GSD Summit (invite-only) held the day before on June 10 with senior global government leaders

Washington D.C. (Evening Washington News) June 11, 2026 – Senior leaders from across the US federal government have assembled today at the Walter E. Washington Convention Center for Global Government Forum’s Government Service Delivery 2026 conference, where federal CIOs, senior officials, and international government leaders are sharing practical insights on making public services more efficient, secure, and user-centred through technology, data, and digital transformation.

How Is Technology Modernizing Government at All Levels?

As reported by the conference agenda from Global Government Forum, the session

“How technology can modernize government at all levels”

brings together digital and transformation leaders from across the US government to discuss creating and implementing modernization visions. Digital technology has fundamentally changed how Americans work, communicate, and interact with services, but government delivery has not kept pace with this transformation.

Greg Boone, Director of Customer Success at WordPress VIP, and Jay Anderson, Director of Global Public Sector at WordPress VIP, are among the speakers addressing how leaders can create vision for modernization and build leadership capabilities to deliver.

The session focuses on transformation efforts centered on life events and streamlining government websites to make information easier to find. Brian Epley, Chief Information Officer for the U.S. Department of Commerce, is also participating in this session.

What Role Is AI Driving in Better Government?

As reported in the conference agenda, the session “How AI is driving better government” examines how government at all levels around the world is developing and implementing artificial intelligence to improve efficiency and quality of public services. AI is already driving transformation in both the federal government and states across the US.

Kathleen Featheringham, Vice President and AI Accelerator at Maximus with more than 20 years of experience working with Federal Government clients, is a featured speaker. Michael Lynch, Deputy Administrator at the U.S. General Services Administration, will lead the “Fireside Chat: Implementing AI in Government” and discuss

“The AI opportunity: how to create better services for the American people”.

Sonny Bhagowalia, Assistant Commissioner and CIO at U.S. Customs and Border Protection with over 40 years of senior technical leadership experience, is also presenting on how AI is driving better government.

Chase Ausley, Director at the U.S. DOGE Service and Senior Advisor at CMS, is participating in “The AI opportunity: how to create better services for the American people” session.

How Can Government Make Better Use of Insights Through Data-Driven Delivery?

As reported by the open conference page, “Data-driven delivery: How to make better use of insights in government” examines how governments worldwide have made data easier to use, with much data often trapped in legacy systems. Jodi Leo, Chief Delivery Officer at Nava, is the featured speaker for this session.

The session looks at where governments have created centralized data libraries improving awareness of available data among policymakers and how breaking down data silos helps create citizen-centric services.

Lee Becker, Senior Vice President for Public Sector and Healthcare at Medallia with more than two decades of transformation experience, and Dr. Shantrell (Nikki) Collier, Deputy Assistant Attorney General for Information Resources Management and CIO at the U.S. Department of Justice, are also presenting on data-driven delivery.

departments and agencies can use collected data to better measure outcomes, optimize performance, and ensure taxpayer dollars are used effectively, building on presidential actions to ensure accountability for all US federal government agencies.

How Should Government Prioritize IT Investments Amid Constrained Budgets?

As reported in the conference agenda,

“How to spend every dollar well: Prioritizing IT investments amid constrained budgets”

addresses that many governments have digital transformation plans built on legacy systems that cannot be replaced wholesale quickly. Amy Fenstermacher, Partner/Principal Government & Public Sector at EY, is the speaker for this session.

Leaders will discuss determining the best investments to address the legacy technology backlog and making progress following the expiry of the Technology Modernization Fund.

Erica Evans, Director of Operations and Finance at the U.S. DOGE Service (USDS) with experience leading discovery work on the White House’s “Facing a Financial Shock” Life Experience, is also participating in this session.

How Is Government Tackling the Fraud Threat It Faces?

As reported by the conference agenda, the US federal government loses between $233bn and $521bn annually to fraud according to Government Accountability Office estimates. President Donald Trump has signed an executive order titled

“Protecting America’s Bank Account Against Fraud, Waste and Abuse”

to centralize what was described as a ‘fragmented’ federal disbursements bureaucracy to tackle fraud.

Shaun Barry, Global Director Risk Fraud & Compliance Division at SAS with over 20 years working with federal, state, and local governments around the world on fraud and integrity, is the featured speaker.

The session explores what is needed to make progress on tackling fraud, examines how the threat against government is evolving, and shares insight on how public and private sectors can work together using technology to tackle fraud.

Who Creates the Workforce of the Future Through Reskilling?

Sessions will cover how to create the workforce of the future by reskilling for a digital, sustainable public service. Kevin Cunnington, Expert Advisor for Global Government Forum and former Director General of the UK Government Digital Service who led large-scale global digital transformation programmes, will lead the

“Workforce of the future: reskilling for a digital, sustainable public service”

session.

Amy Bontrager, Director at USDS within the Executive Office of the President overseeing the GSA, OPM, & Trade portfolio, is also presenting on workforce transformation and AI literacy programs designed to prepare leaders for the next generation of public service.

What Is the Background of This Government Service Delivery Development?

Government Service Delivery 2026 (formerly GovernmentDX) is a unique conference and summit that has become a premier event bringing together technology leaders with senior government leaders from the U.S. and beyond to explore how innovation can improve public services.

The U.S. ranks 19th in the 2024 UN E-Government Survey, creating major opportunity to position the country as a global leader in digital government.

Meeting public expectations requires seamless, secure, and user-friendly experiences leveraging AI, data, and cutting-edge technology while ensuring skilled workforce and resilient infrastructure. The program includes an open conference for public servants on May 13 (2025) and invite-only roundtables on May 14 (2025) with global digital government leaders addressing common challenges.

The 2026 event runs June 10-11 at the Walter E. Washington Convention Center, with the GSD Summit on June 10 (invite-only) and open conference on June 11.

Global Government Forum produces this event as part of its portfolio including Global Government Finance and Pendragon International Media. Kevin Cunnington now advises Global Government Forum and leads the Global Government Digital Leaders’ Study.

How Will This Development Affect Federal Government Workers and Citizens?

This development will affect federal government workers by providing practical tools, peer insight, and evidence-based approaches to embrace transformation in public service delivery.

Federal CIOs and senior officials will gain insights on how to make public services more efficient, secure, and user-centred, directly impacting their daily work responsibilities.

International government leaders participating will share practical insights that can be applied across different government systems, potentially improving how their respective countries deliver services to citizens.

The conference’s focus on AI implementation will affect how federal agencies develop, deploy, and use artificial intelligence technologies, changing workforce capabilities and requiring reskilling.

Citizens will ultimately benefit through improved public services that are faster, more secure, and more user-centered as government agencies implement the transformation strategies discussed. The emphasis on tackling fraud threats addressing the $233bn-$521bn annual loss will help protect taxpayer dollars and improve government efficiency.

The focus on prioritizing IT investments amid constrained budgets will help federal agencies make better decisions about technology spending, potentially reducing waste and improving service delivery quality for citizens.

Workforce reskilling discussions will affect how federal employees adapt to digital, sustainable public service requirements, preparing them for future technological changes.